Confidence in Every Glow, Care in Every Step

Our Promise of Seamless Returns and Refunds

At Skinholic Aesthetics & Laser Surrey, your satisfaction is our priority. We aim to provide an exceptional experience with every product and service. However, we understand that sometimes adjustments are necessary. Our Refund and Return Policy is designed to ensure a smooth and transparent process for all our valued clients.

Clear and Simple Returns & Refunds

We’ve outlined all the essential details about returns, refunds, and exchanges to make the process as straightforward as possible. Whether you need to return a product, request a refund, or address a concern, we’re here to assist you every step of the way. Your happiness is our top priority, and we’re committed to providing a hassle-free experience.

Eligibility for Returns

We accept returns under the following conditions:

  • Unused Products: Items must be in their original, unopened packaging and in a resalable condition.
  • Timeframe: Returns must be initiated within 48 hours of receiving your order.
  • Proof of Purchase: A valid receipt or order confirmation is required to process your return.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for returns:

  • Opened or used skincare products.
  • Gift cards or promotional items.
  • Services or treatments purchased.

How to Initiate a Return

Follow these simple steps to start your return process:

  1. Contact Us: Reach out to our team at info@skinholicaesthetics.ca or call us at (604) 773-7579 to inform us about your return.
  2. Provide Details: Share your order number, the item(s) you wish to return, and the reason for the return.
  3. Ship the Item: Once approved, securely package the item and send it to the address provided by our team. Please note that return shipping costs are the responsibility of the customer.

Refund Process

Here’s what you can expect once your return is received:

  • Inspection: Our team will inspect the returned item to ensure it meets the eligibility criteria.
  • Approval: If approved, your refund will be processed within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used during purchase. Please note that shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.

Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us immediately at info@skinholicaesthetics.ca or (604) 773-7579.
  2. Provide photos of the damaged item and packaging for verification.
  3. We will arrange for a replacement or refund at no additional cost to you.

Additional Information

  • Accuracy of Shipping Address: Please ensure your shipping address is correct at the time of purchase. We are not responsible for returns or refunds due to incorrect addresses.
  • Processing Delays: Refunds may take additional time to reflect in your account, depending on your bank or payment provider. 

We hope this policy provides clarity and confidence in shopping with us. At Skinholic Aesthetics & Laser Surrey, your satisfaction is at the heart of everything we do. If you have any questions or need further assistance, don’t hesitate to reach out to our friendly team. We’re here to ensure your experience with us is nothing short of exceptional!